Data Protection Privacy Notice (POPIA Compliant) In compliance with Protection of Personal Information Act 4 of 2013 (POPIA) 1. Commitment to Personal Data Protection Dome Trading Pty Ltd respects your privacy and is committed to protecting your personal information in full compliance with POPIA. This notice explains how we collect, use, and secure your data when you visit www.dometrading.co.za or request our gas installation services. 2. Personal Information We Collect We collect only necessary personal information required to execute orders and perform safety-critical gas services: Contact details (Full Name, Phone Number, Email Address) Physical installation address and geographical location Billing information, tax numbers, and proof of payment Property specifics relevant to gas line routing, safety distance, and CoC issuance 3. Purpose of Processing Your Data Your data is processed strictly for the following purposes: Fulfilling online orders for Atlas geysers and related hardware Scheduling on-site installations, site assessments, and maintenance visits Issuing mandatory Gas Certificates of Conformity (CoC) registered under SAQCC Gas standards Processing customer service queries and warranty evaluations Complying with South African tax, accounting, and legal requirements 4. Data Sharing & Third Parties We do not sell or rent your personal information. We share data only with authorized operational partners: Assigned SAQCC Gas certified installers (Gas Reg: SAQCC-G-70777) Couriers and logistics providers for hardware deliveries Official SAQCC Gas registry bodies for verification of Certificates of Conformity 5. Your Data Rights & Information Officer Under POPIA, you have the right to access, update, correct, or request deletion of your personal data. To exercise these rights, contact our Information Officer at admin@dometrading.co.za or call +27 (0)79 544 4409
Legal Agreement Terms & Conditions of Sale and Installation Effective Date: September 2026 | Compliant with South African Consumer Protection Act (CPA) & SANS 10087-1 1. Business Operations & Scope of Service This website and related installation services are operated by Dome Trading Pty Ltd (Reg No: 2024/513676/07). By purchasing products or booking installation services from us, you agree to be bound by these Terms and Conditions. We specialize in the distribution and installation of liquefied petroleum gas (LPG) and natural gas water heating systems across South Africa. 2. Brand Specific Sales & Supply Restrictions Paloma Gas Water Heaters Paloma gas geysers are supplied STRICTLY as an all-inclusive Supply and Installation package. Paloma units will not be sold or dispatched as standalone, uninstalled items under any circumstances. This policy guarantees that high-efficiency Paloma units are fitted exclusively by certified technicians in compliance with manufacturer specifications. Atlas Gas Water Heaters Atlas gas geysers are available for purchase as standalone units (supply-only) OR as part of a complete Supply and Installation package. Customers purchasing unit-only Atlas products accept full responsibility for contracting an SAQCC-registered gas installer to complete the fitment. 3. SAQCC Gas Safety & SANS 10087-1 Compliance All gas installations arranged through Ignite Gas & Heating Solutions Pty Ltd are executed strictly by SAQCC Gas (South African Qualification and Certification Committee) registered practitioners operating in accordance with SANS 10087-1 safety regulations. Certificate of Conformity (CoC): A legal Certificate of Conformity will be issued upon completion and full settlement of invoice for all compliant installations. Site Readiness & Access: The client is responsible for ensuring clear, safe access to the installation area, compliant cylinder locations, and adequate ventilation. Non-Compliant Pre-existing Infrastructure: If existing plumbing, electrical, or gas structures do not comply with safety standards, necessary rectification work will be quoted prior to installation. 4. Call-Out Fees & On-Site Diagnostics A standard Call-Out Fee of R650.00 applies to all site visits, pre-installation inspections, diagnostic evaluations, or service calls. Important Call-Out Terms: The call-out fee remains fully payable if a fault is determined to be caused by external non-warranty factors, including: municipal water pressure issues, depleted batteries, empty gas cylinders, blocked water filters, third-party plumbing defects, or customer operational errors. 5. Pricing, Quotations & Payment All online prices and quotations are in South African Rands (ZAR). Quotations remain valid for 14 days from date of issue. Standalone Atlas units require 100% upfront payment prior to dispatch. Installation packages require deposit or payment as specified on the formal invoice.
1. Returns on Uninstalled Products Unopened and unused Atlas gas geysers in their original, undamaged packaging may be returned within 7 days of purchase for a refund or store credit. Returned items are subject to a 10% restocking fee and inspection. The client is responsible for all courier or transport fees associated with returning the item. 2. Installed & Unboxed Geysers Due to safety regulations and gas compliance standards, geysers that have been removed from their original packaging, mounted, or connected to gas/water supplies cannot be returned for a standard refund. Paloma geysers (supplied exclusively as part of our turnkey supply-and-fit package) and fitted Atlas geysers fall under the formal Manufacturer Warranty Process in the event of an operational fault. 3. Warranty Claims & Supplier Procedures All geysers sold or installed carry standard manufacturer warranties that run strictly in parallel with the respective supplier's terms and conditions. To lodge a valid warranty claim, the client must present: Original proof of purchase. A valid Certificate of Conformity (CoC) issued by an SAQCC Gas registered practitioner confirming compliant installation according to SANS 10087-1 standards. Warranty claims cover manufacturing defects only. Warranties do not cover damage caused by power surges, municipal water quality/pressure issues, incorrect gas pressure, frost/freezing, or uncertified installations. 4. Labor and Call-Out Fees for Warranty Claims Supplier warranties cover the physical geyser components or replacement of the unit as determined by the manufacturer. Labor fees, custom materials used during installation, and standard call-out charges for site diagnostics or unit swaps are non-refundable and remain payable by the client.